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Our Commitment

At Sofi Pets we believe that every purr and tail wag is proof that unconditional love exists and deserves to be rewarded.

Pampering my pet

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🐾 Animal Welfare

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❤️ Love in every shipment

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✨ Guaranteed fun

Everything your best friend needs

At Sofi Pets, we understand that every pet is unique. We offer everything from the most fun toys to the most comfortable accessories, ensuring quality with every delivery.

  • Dogs and Cats

    A specialized catalog to cover the needs of both worlds.

  • Interactive Toys

    Stimulate their minds and keep them active with the latest in fun.

  • Superior Comfort

    Beds and accessories designed to offer maximum rest.

  • Fast Shipping

    Receive happiness at your doorstep in record time.

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Get your questions answered

Frequently Asked Questions

Are the materials of the toys and accessories safe for my pet?

Yes, at Sofi Pets we prioritize the well-being of your best friend. All our toys, bowls, and accessories are made with non-toxic, BPA-free materials and are 100% safe for them to play and rest in without any risk.

Do you have products for all breeds and ages?

Of course! We have a wide variety of items designed for dogs and cats of all ages, sizes, and energy levels; from puppies who need to stimulate their gums, to senior pets looking for greater comfort in their beds.

Are the toys resistant to strong bites?

We offer different product lines. For furry friends with more intense or destructive bites, we suggest you visit our "Ultra-Resistant Toys" section, which are specifically designed with reinforced materials to withstand long hours of play.

Where do they ship to?

We ship nationwide. We work with the best courier services to ensure your pet's gift arrives safely and in perfect condition right to your door.

How long will it take for my order to arrive?

Standard delivery time is 2 to 5 business days, depending on your location. At checkout, you'll see a more precise estimated delivery time for your area.

How can I track my order?

Once your package has been dispatched from our warehouse, you will receive an email with your tracking number and a direct link. This will allow you to track every step of its journey until it arrives in your hands.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure payments through PayPal. All your transactions are encrypted and 100% protected.

Can I cancel or modify my order?

Yes, you can cancel or make changes to your order as long as it hasn't been processed for shipment. Please contact us as soon as possible so our team can help you.

Can I return or exchange the product?

We want you and your pet to be completely happy! You have up to 15 days after receiving your order to request an exchange or return. The item must be unused, in perfect condition, and in its original packaging (for hygiene reasons, some specific items may not qualify).

What do I do if my order arrives damaged or incomplete?

If there is any problem with your package, please contact us within 48 hours of receiving it. Send us photos of the product and your order number; we will send you a replacement or provide an immediate solution.

How can I contact customer service?

We're here to help! You can email us at [your-email@sofipets.com] , send us a WhatsApp message at [your-number] , or fill out the form on our Contact page. Our business hours are Monday to Friday, 9:00 am to 6:00 pm.